To replace repairs and increase the claim for compensation, most of the losses will be borne by the parts and components companies, while vehicle service stations of the vehicle companies will use this to make money. In the past few months, many commercial vehicle parts companies have complained to reporters.

In recent years, commercial vehicle companies have been deeply cultivating “service brands”, doubled the number of service stations, and fully covered the market in order to use services to expand market share. At the same time, examples of companies appreciating service stations are endless. It seems that they have evolved into "more recognition and better service." However, behind this seemingly prosperous situation, there is endless complaints from parts companies and even suffering. Words.

OEMs, service stations, and parts and components companies are upstream and downstream of the industrial chain of interest. Now it is the happiness of one party that is built on the pain of the other party. Applying the next buzzword, the parts and components company shouted: "Can you still play happily together?"

"Failed" parts are mostly qualified products

“The high misjudgment rate of component failures is the most serious problem.” A person in charge of a brake production company in Zhejiang told reporters: “We retest 80% of failed parts that are recovered by the entire vehicle company from various service stations. There are no quality problems, and in many cases the manufacturers have not been able to explain the detailed reasons for the exchange."

A sales manager of an air compressor manufacturer in Hebei Province said: “The air compressor returned by the automaker has a misjudgment rate of more than 60%.” Another component company that does commercial vehicle radiators also stated that they have recycled parts. The fault misjudgment rate is generally between 50% and 60%.

So why is the rate of false positives so high? The parts and components companies unanimously stated that service stations are generally replaced by “replacement and repair”. Vehicle faults are often not in the parts themselves, but in the systems in which the parts are located, or in the parts that are connected, or the system needs to be fine-tuned to achieve the best condition, or the parts need to be made accordingly. Maintenance, but not replacement.

False claims are suffering

Not only that, there is false compensation for parts and components companies. The manager of the air compressor company stated, for example: "There is a single case where a single case has repeatedly applied for compensation, as well as false out-of-home maintenance costs."

In general, a commercial vehicle fails. The driver should drive the vehicle to the service station for pit stop maintenance without affecting normal driving. If the vehicle cannot be driven normally, the service station will dispatch technical personnel to perform on-site maintenance, and the maintenance will increase as a result. The expenses are transferred to the related parts and components companies through the vehicle companies. This "outgoing expenses" has become a service station to do "dirty" place, and whether it is really going out, it is difficult to verify the strength of the parts and components companies.

In addition, the increase in claims also increases the burden on parts and components companies. The price of claims filed by automakers for parts and components companies will be higher than the price of claims made by consumers to automakers due to the increase in management fees. The level of management fees is determined by the entire vehicle manufacturer, and the excessive management fees make it very difficult for parts and components companies.

Service station survey: "We also need to be profitable"

Are the issues mentioned by parts and components companies true? The reporter inquired about the contact information of authorized service stations (designated maintenance locations, etc.) provided on the official websites of commercial vehicle companies such as Dongfeng Commercial Vehicles, Foton Motor, Shaanxi Auto and JAC, and randomly obtained a number of contacts. “Is there any situation for replacement?” For the reporter’s question, all the service stations interviewed did not explicitly deny it. A number of service stations stated that replacements under the same conditions must be more profitable than repairs, and replacements not only have time charges, but also profit from accessories sales. After repeated questioning by reporters, after-sales personnel at service stations revealed that selling accessories is the most important economic source for service stations, and the sales profit of spare parts can reach more than 30%. If the accessories are sold well, they will also be rewarded by the vehicle manufacturer.

The service station also has its own helplessness. Ms. Liu, a large-scale service station in Beijing, told reporters: “Now it is easy to recruit a repairman and it is difficult to recruit a good repairman. Many repairmen have little experience and low technology, and some vehicle faults are difficult to determine accurately, plus emissions. Upgrades, vehicle technology improvements, and repairs are more difficult. Even masters are learning while repairing.

For false claims, most of the respondents said they denied it, but others also sighed, "Perhaps the service station is operating poorly, only for money."

Let us take a look at the current status of these service stations. It is understood that, except for a few large-scale service stations, most commercial vehicle service stations, especially small and medium-sized service stations, have unsatisfactory operating conditions. Mr. Li, a service manager at a certain brand in Tangshan, said without hesitation: “We also need to make profits, but in fact the vitality of the service stations has been declining. The so-called brand licensing is only a signboard, drawing up business, each Repair shops are all licensed by a number of commercial vehicle brands."

In fact, authorized service stations are not as complete as advertised by the entire vehicle company. Larger service stations can be supported by vehicle companies. However, numerous small and medium-sized service stations do not receive technical training and preferential policies provided by vehicle companies. Some small service stations do not use spare parts supply for vehicle companies. System, but purchased through other channels.

With regard to repairs, replacement claims, and so on, the reporter contacted a number of vehicle companies, but there is no clear statement. However, some auto companies responsible for procurement believe that the management fee is the vehicle manufacturer to compensate for the losses caused by consumer claims. The cost level should be negotiated with the parts companies in advance and signed and confirmed, but generally speaking, the automakers have the final say .

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